Cancellations Returns & Gift Cards

Appointment Cancellation Policy

To respect the time of our providers and other patients, we kindly ask that you reschedule or cancel your appointment at least 24 hours in advance.

Appointments that are cancelled or rescheduled with less than 24 hours’ notice will incur a $50 cancellation fee. Appointments that are scheduled and cancelled on the same day will also be subject to this $50 fee.

If we are unable to process the cancellation fee using the payment method on file, the $50 fee must be paid before scheduling any future appointments at Onalaska Wellness & Aesthetics.

Thank you for respecting our time and allowing us to better serve all of our patients.

Return Policy

Medical supply returns must be unopened, in original packaging, and returned within 30 days. Opened products, custom orders, and refrigerated items are non-returnable. Defective or incorrectly shipped items may be returned. Contact us for a Return Merchandise Authorization (RMA) within 5-10 days.

Onalaska Wellness & Aesthetics
14290 US Hwy 190 West, Suite B
Onalaska, TX 77360
Phone: 936-649-1200

Gift Cards

Gift cards purchased during a promotional event are not valid for use on the same day they are purchased. Promotional gift cards must be used on a future visit.

All gift cards must be redeemed within one (1) year from the original purchase date. After this time, the card may no longer be valid.

Lost or stolen gift cards will not be replaced, so please keep your card in a safe place.