Privacy & Returns Policies

Effective date: February 26, 2026

This Privacy Policy explains how Onalaska Wellness & Aesthetics (“we,” “us,” “our”) collects, uses, and shares information when you visit our website, submit online forms, book services, or make purchases through our online shop.

Information we collect

1) Information you provide

  • Contact details: name, email, phone number, mailing address.
  • Online forms / patient forms: information you choose to submit through our forms (which may include health-related details depending on the form).
  • Purchases: billing/shipping details and order information when you buy products through our shop.
  • Messages & requests: information you send us through contact or appointment requests.

2) Information collected automatically

  • Device/usage data: IP address, browser type, pages viewed, approximate location, and interactions with the site.
  • Cookies & similar tech: used for core site functionality, analytics, and remembering preferences (you can control cookies in your browser settings).

How we use your information

We use information to:

  • Provide and manage services, appointments, and customer support.
  • Process orders, payments, shipping/fulfillment, and returns (if applicable).
  • Communicate with you about requests, appointments, purchases, and updates.
  • Improve website performance, security, and user experience.
  • Comply with legal obligations and prevent fraud/abuse.

Patient portal and online forms

If you access our patient portal or submit online patient forms, your information may be processed by those third-party platforms to deliver the portal/form functionality.
If you believe you submitted sensitive medical information through a form, contact us using the details below.

Payments, financing, and e-commerce

When you purchase from our shop, payment transactions are handled by payment processors (not stored directly on our servers in full). We may share the minimum necessary information with processors, fraud-prevention partners, and shipping/fulfillment providers to complete your transaction.
If you use third-party financing options linked from our site (for example, application links), those providers handle your information under their own privacy policies.

How we share information

We do not sell your personal information. We may share information:

  • With service providers that help run the site and services (hosting, analytics, form providers, scheduling tools, payment processors, shipping/fulfillment, IT/security).
  • To comply with lawful requests or protect rights, safety, and security.
  • In connection with a business transfer (e.g., merger, acquisition), if applicable.

Cookies

  • Adjust browser settings to limit or block cookies (some features may not work).

Data security and retention

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No online system is 100% secure. We retain information only as long as needed for the purposes described above, unless a longer period is required by law.

Children’s privacy

This website is not intended for children under 13, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The “Effective date” will reflect the latest version.

Contact us

Onalaska Wellness & Aesthetics
14290 US Hwy 190 West, Suite B
Onalaska, TX 77360
Phone: 936-649-1200

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